Empathy can be facilitated in organization through behaviors, norms, policies and benefits. Leaders can foster empathy in organization by not merely naming it as an important organization value or by conducting training programs around it but by modelling it in their behaviour. Leaders can demonstrate empathy in small actions like practicing empathetic listening when interacting with employees, avoiding interruptions, or effective communication and follow-ups. Doing this, they will not only send a message that they genuinely care about their employees’ professional and personal development but set the tone for other managers.
The intricately woven relationship between a leader and his followers plays a critical role in the development of a nation, and any kind of dominance must be avoided. ‘Following’ is often presumed as merely doing what one is told to do and hence takes a backseat, but it’s equally important to assess one’s role as a follower. A truly developed country is created by not merely a great leader but responsible citizens and true patriots who refuse to engage in mental slavery or unquestioned surrender.