Empathy can be facilitated in organization through behaviors, norms, policies and benefits. Leaders can foster empathy in organization by not merely naming it as an important organization value or by conducting training programs around it but by modelling it in their behaviour. Leaders can demonstrate empathy in small actions like practicing empathetic listening when interacting with employees, avoiding interruptions, or effective communication and follow-ups. Doing this, they will not only send a message that they genuinely care about their employees’ professional and personal development but set the tone for other managers.
Employee empowerment is a term that most organizations feel they understand and value, but not all are able to effectuate it advantageously in their business practices. Also, when we talk of enhancing employee empowerment at the workplace, the focus is primarily placed on job design, business practices and macro factors like organization culture. This article tries to throw light on factors related to employee, leader and use of VoE technologies for enhancing employee empowerment.
Jean-François Manzoni and Jean-Louis Barsoux, in their book, The Set-Up-To Fail Syndrome, write that when an employee underperforms, doubts are cast on his/her capabilities, while the manager and the organisation remain insulated. They further write that the Manager’s impression of the employee does not change even after a good performance, and he/she is almost always assigned unimportant tasks. This gives way to enhanced frustration on both fronts, resulting in either the employee quitting or getting fired.